Genie-Video Branch

Personal Human Engagement. Anywhere. Any Place. Any Device.

Genie-Video Branch is a digital banking solution that can be deployed on-premise or on personal mobile devices to engage customers through a live face-to-face video chat. With Genie-Video Branch, the bank can provide the customer with personalized service anytime and anywhere.

Intercepting Distances > Revolutionising Personal Experiences

Serve the customer need for personal human engagement. Anywhere, Any place Any device. Intercept time taken in coming to the branch for interactions such as loans, mortgages, opening of accounts, document signing etc. With Genie-Video Branch customers can be served where they are and be provided personalised service. 

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HIGH RESOLUTION AND INTEGRATION

A set of cross-platform applications fit into an existing system

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INSTANT

FACE-TO-FACE ACCESS

Instant customer service via customer’s device or a branch kiosk

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CONTACTLESS 

BANKING

Gives customers personalized service through this remote, digital engagement

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CORE BANKING SOLUTIONS

The product interfaces with Core Banking Solutions

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RELATIONSHIP MANAGEMENT SOLUTION

Builds meaningful bank-customer relationships by humanizing digital engagements

1.

Build Meaningful Customer Relationships

 

The human element remains key to building relationships. Video-banking provides warm and attentive service through unhurried conversations.

2.

Leverage the Bank’s Experts

 

Centralize and leverage the best people in the team to serve a wide range of customers all over the country.

3.

Reduce In-Branch Queues

 

Overcrowding in branches can be avoided because the customer can opt to transact with a bank via video.

4.

Lower Operational Costs

 

Best aspects of a bank branch at a lower cost model.

Why Genie-Video Branch?

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Genie-Video Branch humanizes the branchless banking experience. It allows financial institutions to serve their customers in a personalized manner, without losing the human element that remains key to building lasting relationships.