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The Big Reform: Why Customer Experience is the New Battleground for Ethiopian Banks
Ethiopia’s financial sector is currently navigating a historical "Big Bang" reform. With the National Bank of Ethiopia (NBE) officially licensing foreign banks and liberalizing the Foreign Exchange market, the era of a protected, closed banking sector is over. For decades, local banks competed primarily on proximity. Now, they must compete with global giants who bring mature technology stacks and decades of customer service experience. For incumbent banks, the 2025-2029 perio


SME Banking: Solving the $6.1 Billion Service Gap
Small and Medium Enterprises (SMEs) are the engine of Ethiopia’s growth, yet they face a staggering $6.1 billion financing gap . Beyond just the lack of credit, SMEs suffer from a lack of specialized service. A business owner needing to discuss a Letter of Credit or a trade finance loan often has to stand in the same queue as a retail customer making a small withdrawal. This is a failure of segmentation. SMEs are high-value, time-poor clients. Bank-Genie empowers banks to tre


Harmonization and Innovation in Africa's Regulatory Landscape
The dynamic pace of digital banking innovation in Africa has placed a significant burden and opportunity upon regulatory bodies . The future of the sector hinges critically on the ability of governments and central banks to create flexible, forward-looking frameworks that both foster innovation and protect stability . Currently, the financial landscape across Africa is fragmented, with varying regulations, licensing requirements, and data privacy laws across the continent's 5
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