Bank-Genie is an award-winning, SIngapore registered software company with over 200 clients across the world; enabling banks to deliver great experiences for their customers. Bank Genie's innovative technology allows banks to grow whilst reducing costs to compete

Queue Management

 

Better the Management.

Greater the Experience.

Intercepting Waiting Times > Valuing Interaction Time

Queue Management is an approach used to develop more efficient systems to reduce customer waiting times or perceived waiting times for a service or transaction. It aims to increase the number of customers and improve customer satisfaction regarding the queue experience.

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PRE-BOOKING OF APPOINTMENTS

Lets banking customers book an appointment in advance

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GPS ENABLED

Manages branch volumes and foot traffic with the GPS feature

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PREDICTIVE ANALYTICS

Produces alerts and tips based on previous trends

1.

Improves

Customer Experience

 

Customers are guided to the nearest or least crowded bank branch.

2.

Improves

Customer Service Levels

 

Customer waiting time per transaction is reduced.

3.

Better

Retail Space Utilization

 

Customers no longer have to wait long inside a branch, therefore reducing foot traffic in the space.

Why Queue Management?

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Queue Management develops more efficient systems to reduce customer’s waiting and transaction time. It streamlines and reorganizes processes in order to improve staff efficiency.