Better the Management.
Greater the Experience.
Intercepting Waiting Times > Valuing Interaction Time
Queue Management is an approach used to develop more efficient systems to reduce customer waiting times or perceived waiting times for a service or transaction. It aims to increase the number of customers and improve customer satisfaction regarding the queue experience.
Why Queue Management?
Queue Management develops more efficient systems to reduce customer’s waiting and transaction time. It streamlines and reorganizes processes in order to improve staff efficiency.