Better the Management.
Greater the Experience.
Intercepting Waiting Times > Valuing Interaction Time
Queue Management is an approach used to develop more efficient systems to reduce customer waiting times or perceived waiting times for a service or transaction. It aims to increase the number of customers and improve customer satisfaction regarding the queue experience.
PRE-BOOKING OF APPOINTMENTS
Lets banking customers book an appointment in advance
Manages branch volumes and foot traffic with the GPS feature
Produces alerts and tips based on previous trends
Customers are guided to the nearest or least crowded bank branch.
Customer Service Levels
Customer waiting time per transaction is reduced.
Retail Space Utilization
Customers no longer have to wait long inside a branch, therefore reducing foot traffic in the space.
Why Queue Management?
Queue Management develops more efficient systems to reduce customer’s waiting and transaction time. It streamlines and reorganizes processes in order to improve staff efficiency.