The years 2025 and 2026 will likely be remembered as the years of operational transformation for Bank of Abyssinia (BoA) . Running on the robust Temenos T24  core banking system, BoA was already a technology leader. However, even the best core system cannot organize a physical crowd. Facing rising footfall and increased competition, BoA deployed Bank-Genie’s Lobby Management Solution to gain real-time visibility into their branch operations. Before this implementation, branch

The ecosystem evolves from basic payments to complex financial services like loans and insurance, the line between "digital" and "physical" is blurring. We are entering the "Phygital" era. Regulatory requirements for higher-tier accounts often require physical KYC (Know Your Customer) verification. Customers may start a loan application on their phone but need to visit a branch to sign documents or provide biometrics. Bank-Genie’s systems are designed for this intersection.

Financial inclusion in Ethiopia is not just an economic challenge; it is a social one. Data reveals a persistent 16-percentage-point gender gap  in account ownership, with only 39% of women owning an account compared to 55% of men. To close this gap, banking must become safer, faster, and more accessible for women, who often suffer from "time poverty" due to household and economic responsibilities. Long, chaotic queues are a significant deterrent for women and vulnerable grou