Bank of Abyssinia Case Study: Optimizing for the 2025/26 Landscape

The years 2025 and 2026 will likely be remembered as the years of operational transformation for Bank of Abyssinia (BoA). Running on the robust Temenos T24 core banking system, BoA was already a technology leader. However, even the best core system cannot organize a physical crowd.

Facing rising footfall and increased competition, BoA deployed Bank-Genie’s Lobby Management Solution to gain real-time visibility into their branch operations. Before this implementation, branch managers relied on intuition to manage peak hours. With Bank-Genie, they gained access to granular data on service times, teller performance, and customer wait times.

This wasn't just about installing ticket kiosks; it was about business intelligence. BoA could now dynamically reallocate staff based on real-time demand—shifting tellers from deposits to customer inquiries as the lobby dynamics shifted. This agility is crucial in the 2025 landscape, allowing BoA to maximize the efficiency of their existing infrastructure without the massive capital expense of opening unnecessary new brick-and-mortar locations.