Imagine Fatuma, a small shop owner in the heart of Addis Ababa. For years, managing her finances meant sacrificing precious hours from...

The NBE’s push for agent banking has led to over 500,000  registered agents. On paper, this should reduce branch traffic. In reality, the agent network is plagued by liquidity issues and profitability struggles. When an agent runs out of cash or their POS terminal fails due to connectivity issues, the customers don't disappear—they go to the nearest bank branch. This creates unpredictable "surge" traffic that is a nightmare for branch managers. A quiet Tuesday morning can ins

The National Bank of Ethiopia is moving aggressively from a passive supervisory model to an active, data-driven one. The strategic plan explicitly calls for the introduction of "SupTech" (Supervisory Technology) by 2026 to monitor financial stability. The old days of submitting paper reports on branch performance are ending. The regulator wants real-time data. Banks that are not digitizing their physical operations will struggle to comply. How can you report on "customer serv