The Cost of Waiting: Efficiency in an Inflationary Economy

Ethiopia is emerging from a period of high inflation and currency adjustment. In this economic climate, productivity is paramount. For the millions of economically active citizens—whether they are urban traders or rural farmers—time spent standing in a bank queue is time lost from earning an income.

The "Time Tax" of banking has historically been high in Ethiopia. By reducing wait times, banks are effectively giving money back to their customers.

Optimizing service speed is not just an operational metric; it is a value proposition. In a competitive market, the bank that respects a customer’s time is the bank that wins their loyalty. BoA’s ability to process transactions faster than competitors is a key differentiator in the 2025-2029 strategic period.