Since the implementation of the "Green Directive" in mid-2024, the FX market in Ethiopia has been transformed. Banks are now free to negotiate rates, and the parallel market premium has collapsed. This has led to a surge in customers visiting branches specifically to negotiate FX transactions, buy hard currency for travel, or manage remittances. These are high-stakes, sensitive transactions. They cannot be handled effectively at a standard, open teller counter surrounded by a

While cybersecurity is a headline threat—with Ethiopia facing a 115% increase  in cyberattacks in 2024—physical security in bank branches remains a critical, daily operational risk. Overcrowded, chaotic lobbies are soft targets for theft, fraud, and social engineering. They also make it difficult for security guards to spot genuine threats. Operational control is the first line of defense. Bank-Genie’s Lobby Management System acts as a crowd-control mechanism. By regulating t

Ethiopia is emerging from a period of high inflation and currency adjustment. In this economic climate, productivity is paramount. For the millions of economically active citizens—whether they are urban traders or rural farmers—time spent standing in a bank queue is time lost from earning an income. The "Time Tax" of banking has historically been high in Ethiopia. By reducing wait times, banks are effectively giving money back to their customers. Optimizing service speed is n